The only available information about end-user balances comes from the Synapse Trial Balance Report. However, Evolve Bank & Trust is disputing this report. If your funds appear to be held at Evolve Bank & Trust, we recommend contacting their customer support team at 877-873-0008 (Monday–Friday, 8 a.m. to 5 p.m. CT, excluding major holidays) for further clarity and assistance.
Juno has no involvement or visibility in the reconciliation process. We rely on publicly available information shared by Evolve or hearing updates to track progress and communicate with affected users. Evolve has not included Juno in the reconciliation or fund distribution process.
We Are Actively Advocating for You:
Legal Advocacy: Actively participating in bankruptcy court hearings to represent user concerns.
Regulatory Engagement: Pressing the Federal Reserve, Evolve’s primary regulator, on the urgency of the situation.
Transparency & Updates: Sharing timely updates through detailed blog posts to keep you informed.
What You Can Do:
File a Complaint – Report your case to the Federal Reserve Consumer Help (FRCH) via their online form or by calling 1-888-851-1920.
Join the Advocacy Movement – Stay informed and amplify your voice by joining the community at Fight for Our Funds. A collective effort will have a greater impact than individual actions. Juno, alongside fintechs like Yotta, supports this initiative to push regulators and authorities for action.
Why Collective Action Matters:
The Trustee overseeing this case has reached out to regulatory bodies (OCC, FDIC, Federal Reserve, SIPC, FINRA) but has expressed frustration over their lack of action. Your complaints and shared experiences can help increase pressure on regulators and bring the necessary attention to resolve this issue.
Juno and Other Fintech Partners Drive Senate Action, Prompting Federal Reserve Response
Juno, in collaboration with other fintech partners, through persistent lobbying efforts, successfully brought these concerns to the attention of the Senate Banking Committee. As a result, Representative John Rose raised critical questions about the stalled resolution process with the Chairman of the Federal Reserve Board, Jerome Powell during a recent hearing.
Chairman Powell acknowledged the seriousness of user complaints and assured that the Federal Reserve is closely monitoring the situation. He further stated that if regulatory breaches are identified, the Federal Reserve will take appropriate action to ensure compliance and protect affected users.
The exchange can be viewed in the Federal Reserve’s Semi-Annual Monetary Policy Report Hearing, where Representative Rose lobbied on behalf of Juno and other fintech partners.
Watch the discussion (Timestamp – 2:16:10): Federal Reserve’s Semi-Annual Monetary Policy Report
For further assistance, you can also reach out to our support team at hello@juno.finance, but due to limited resources, response times may vary.