Juno has partnered with Zero Hash to facilitate the cryptocurrency services we offer. It's important to note that the availability of specific tokens or services might be limited based on the user's geographical location or account status/account limits.
Zero Hash Support
Contact Email:
Contact Phone:
855-744-7333
Contact Address:
Zero Hash LLC
327 N Aberdeen St
Chicago, IL 60607
Zero Hash Disclosures
RETURN/CANCELLATION POLICY:
All transactions are final. You are responsible for reviewing this receipt for accuracy and for notifying Zero Hash LLC of any suspected errors via email at juno@zerohash.com within 24 hours of the transaction.
LIABILITY FOR NON-DELIVERY OR DELAYED DELIVERY:
Zero Hash LLC’s or Zero Hash Liquidity Services LLC’s aggregate liability, including for non-delivery or delayed delivery, is limited to losses resulting solely from the gross negligence, intentional misconduct or fraud of Zero Hash or Zero Hash Liquidity Services, their affiliates or any of their officers, directors, managers, partners, employees or independent agents or contractors, as determined by a court of competent jurisdiction or arbitration panel in accordance with the terms of the Zero Hash and Zero Hash Liquidity Services User Agreement.
BEWARE OF FRAUD:
Cryptocurrencies and money transfer services are commonly targeted by hackers and criminals who commit fraud. For more information on how to protect against fraud, visit the Consumer Financial Protection Bureau’s website at https://www.consumerfinance.gov/consumer-tools/fraud/.
Price Risk
The value of any cryptocurrency, including any digital assets pegged to fiat currency, commodities, or any other asset, may go to zero.
Illinois Customers:
In the event of an unresolved complaint, please contact the Illinois Department of Financial Institutions and Professional Regulation - Division of Financial Institutions at 1-888-473-4858 or an online complaint at https://idfpr.illinois.gov/admin/dfi/dficomplaint.html
Maine Customers:
In the event of a dispute, please contact the Bureau of Consumer Credit Protection at 1-800-332-8529 or at www.credit.maine.gov.
Minnesota Customers:
If you believe you are a victim of fraud, please contact the Minnesota Commerce Department Consumer Services Center at 1-800-657-3602 or consumer.protection@state.mn.us. For more information about how to protect against fraud and submit a complaint, visit https://mn.gov/commerce/money/fraud/. For more information on cryptocurrency, please visit https://mn.gov/commerce/money/investments/cryptocurrency/
Texas Customers:
If you have a complaint, first contact the consumer assistance division of Zero Hash LLC at 1(855) 744-7333, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.
For Alaska Residents Only:
If your issue is unresolved by Zero Hash LLC (855-744-7333), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit a formal complaint form with supporting documents to: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
For full disclosures, please refer to this.