This article contains the latest available information regarding the recent cybersecurity breach at one of Synapse's partner banks, Evolve Bank & Trust resulting in unauthorized access to sensitive personal information.
In particular, Evolve Bank & Trust has identified that name, Social Security number, bank account number, and contact information, were affected for most of its customers, including Juno Platform's end users. You can check Evolve Bank & Trust's Privacy Policy which is applicable in the context of this cybersecurity incident.
Several major fintech platforms, including Affirm, Mercury, Plaid, Bilt, Wise, Branch, and others, use Evolve Bank & Trust to provide services to end users and appear to have been affected by this breach. The exact scale and severity of the breach are yet to be determined.
Evolve Bank & Trust has informed Juno that they will be directly notifying each individual whose personal information was affected. They anticipate that they will begin sending these individual notifications via email on July 8, 2024. More details about the cybersecurity incident can be found on their website.
On July 8, 2024, Juno received the following new information from Evolve Bank & Trust:
The notice regarding the incident will be sent from the email address: no-reply@cyberscout.com and the first round of notices will be sent over the coming weeks
Evolve plans to offer a complimentary 24-month membership to TransUnion’s credit monitoring and identity theft protection services.
They will communicate further details individually with affected customers via email.
Please note that your Juno account password was not exposed as we do not share this information. Due to ongoing issues between Synapse and Evolve Bank & Trust, your Juno Cash Account isn't at risk of unauthorized transactions since Evolve Bank & Trust has frozen banking and card services.
This breach at Evolve Bank & Trust could affect accounts you may hold at other financial institutions and we encourage you to remain vigilant by monitoring account activity and credit reports. You can set up free fraud alerts with nationwide credit bureaus—Equifax, Experian, and TransUnion. You can also request and review your free credit report at Freecreditreport.com.
In case you have any further questions or need additional information, please contact our support team.