To protect your account, we use a two-layer security architecture:
Secure login: Your login authentication consists of a username and password or fingerprint/face recognition (depending on your smartphone), for both the mobile device and the web app. Please choose a secure password and do not reveal your login details to anyone.
Confirmation PIN: This 4-digit code is required every time you make a transfer or connect/disconnect your phone. It is first set up after you have successfully linked your smartphone to your account, and afterward, it can be modified in the app. (Note: a Confirmation PIN is not the same as a Card PIN, which is the code you use when you withdraw cash from an ATM with your Juno card)
For enhanced security, we will pose security questions each time you reach out to us, ensuring your identity. However, please be aware that we will never request sensitive information like your debit card number, card verification code (CVV), password, or any Confirmation PINs associated with your account. Your security is our utmost priority.